WP WooCoommerce integration with Braintree leads to Failed to Create Customer error

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I have a WordPress Site with WooCommerce installed, and I added a Braintree Payments extension to it today.

The instructions to set this up are very simple: activate the extension and its license, ensure that your Braintree account is in Development mode, add your Merchant Account Number, public key, private key, and client-side encryption key. Should work, right?

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Well, upon testing, I get this error for every attempt:

An error occurred, please try again or try an alternate form of payment.

Failed to create customer

81706 : CVV is required., 81713 : Expiration year is invalid., 81712 : Expiration month is invalid., 81714 : Credit card number is required., 81725 : Credit card must include number, paymentMethodNonce, or venmoSdkPaymentMethodCode.

All of these inputs (CC Number, Expiration date, and CCV) were entered on submitting the form.

I have gone back through all my keys/account number to check that there was no whitespace included, I’ve tested multiple cards, I have checked all my settings in WooCommerce, and I have the updated versions of WordPress and all plugins. WTF is going on?!?!!

Thank you for any help you can give!

Caitlin

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2 comments

  1. The type of error you are receiving is often associated with an incorrect Client-side encryption key. What’s likely happening is the data (CC #, CVV, Exprations date) is encrypted with an incorrect key, and when Braintree attempts to decrypt it, the data is giberish, causing them to return validation errors.

    I work at Braintree. Feel free to e-mail us at solutions@braintereepayments.com with screenshots of your settings, and we’d be happy to look in our logs to see if it matches what’s being passed by the WooCommerce extension.

  2. You may try another free plugin that I subjectively think is better integrated with WordPress and WooCommerce. It is called Woo Braintree Payment and obviously you can find it and use it for free from WordPress.org (install it from your WordPress website, the Plugin menu).

    Please note that I am the author of this plugin so, as I’ve said before, this is a subjective opinion/recommendation.