500s on fasthosts when trying to install WordPress

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I’m trying to help someone with issues on their fasthosts server. I’ve downloaded the latest version of WordPress and uploaded it via FTP. I have enabled PHP 5.4 on the server (it was originally disabled).

However, now whenever I try and do anything, yes ANYTHING, even navigate to the /wp-admin/install.php page I get the following:

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SERVER ERROR
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

I’ve been looking at this for a couple of hours now with no luck.
There is no .htaccess yet because the installer hasn’t run.
If I add one manually I still get the 500s.

Hoping someone else has had this issue and can help me out.

EDIT: The Logs (with IPs and Domain anonymised) 

#Software: Microsoft Internet Information Services 7.0
#Version: 1.0
#Date: 2014-06-09 17:45:06
#Fields: date time s-sitename s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs-version cs(User-Agent) cs(Cookie) cs(Referer) sc-status sc-substatus sc-win32-status sc-bytes cs-bytes time-taken
2014-06-09 17:45:05 W3SVC1075326405 xx.xxx.xxx.xxx GET /readme.html - 80 - xxx.xx.xxx.xxx HTTP/1.1 Mozilla/5.0+(Windows+NT+6.1;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/35.0.1916.114+Safari/537.36 - - 200 0 0 7441 464 873
2014-06-09 17:45:06 W3SVC1075326405 xx.xxx.xxx.xxx GET /wp-admin/css/install.css ver=20100228 80 - xxx.xx.xxx.xxx HTTP/1.1 Mozilla/5.0+(Windows+NT+6.1;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/35.0.1916.114+Safari/537.36 - http://www.example.co.uk/readme.html 200 0 0 5157 493 78
2014-06-09 17:45:06 W3SVC1075326405 xx.xxx.xxx.xxx GET /wp-admin/images/wordpress-logo.png - 80 - xxx.xx.xxx.xxx HTTP/1.1 Mozilla/5.0+(Windows+NT+6.1;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/35.0.1916.114+Safari/537.36 - http://www.example.co.uk/readme.html 200 0 0 2726 492 62
2014-06-09 17:45:06 W3SVC1075326405 xx.xxx.xxx.xxx GET /wp-admin/images/wordpress-logo.svg ver=20131107 80 - xxx.xx.xxx.xxx HTTP/1.1 Mozilla/5.0+(Windows+NT+6.1;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/35.0.1916.114+Safari/537.36 - http://www.example.co.uk/readme.html 404 3 50 1405 419 296
2014-06-09 17:49:08 W3SVC1075326405 xx.xxx.xxx.xxx GET /wp-admin/install.php - 80 - xxx.xx.xxx.xxx HTTP/1.1 Mozilla/5.0+(Windows+NT+6.1;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/35.0.1916.114+Safari/537.36 - - 500 0 0 1517 387 171
2014-06-09 17:50:59 W3SVC1075326405 xx.xxx.xxx.xxx GET /wp-admin/install.php - 80 - xxx.xx.xxx.xxx HTTP/1.1 Mozilla/5.0+(Windows+NT+6.1;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/35.0.1916.114+Safari/537.36 - - 500 0 0 1517 413 62
2014-06-09 17:51:01 W3SVC1075326405 xx.xxx.xxx.xxx GET /wp-admin/install.php - 80 - xxx.xx.xxx.xxx HTTP/1.1 Mozilla/5.0+(Windows+NT+6.1;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/35.0.1916.114+Safari/537.36 - - 500 0 0 1517 413 62
2014-06-09 17:51:01 W3SVC1075326405 xx.xxx.xxx.xxx GET /wp-admin/install.php - 80 - xxx.xx.xxx.xxx HTTP/1.1 Mozilla/5.0+(Windows+NT+6.1;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/35.0.1916.114+Safari/537.36 - - 500 0 0 1517 413 46
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  1. Okay I got it working.

    A few things first, the fasthosts server my client has is a Windows one. This is why I couldn’t update permissions on files and folders. Secondly, I tried switching across to Linux but their control panel kept failing and saying it was unsuccessful.

    Anyway, I eventually stumbled onto this help document: https://help.fasthosts.co.uk/app/answers/detail/a_id/1751/related/1

    Turns out if you look at Step 4 (Windows Only) that you need to download a web config file and stick it in your htdocs folder. Once I had that in place the 500s stopped and I could get to the WordPress install page.